AfroLingo is delighted to announce that they have gained the prestigious ISO 17100 Certification. A company that aims to become the finest translation and interpretation agency in South Africa, AfroLingo dedicates itself to achieving nothing less than customer satisfaction.
The ISO 17100 Certification affirms that AfroLingo meets the internationally recognized standard that has been set for companies within the translation industry, covering a range of practices that have been deemed fundamental when it comes to providing a translation service. By having this certification, AfroLingo has officially established itself as a high-quality translation company that follows certain steps in order to ensure that the client receives a service that adheres to best practice protocol.
In order to achieve the certification, AfroLingo had to meet certain criteria and follow three steps:
1- Initial Assessment
The company was given a rundown of areas where they don’t comply, as well as recommendations in order to improve and meet these requirements.
2- Writing of Documentation
The company then has documentation compiled in which non-negotiable procedures are outlined and teamed up with current business procedures.
3- Presentation of Certification
Once the requirements laid out were met, documentation and certification is then granted.
Business Development manager Ahmed Hamdy said: “We have prided ourselves on our premium service that we offer, and gaining this certification has not only given us a more reputable and prestigious accreditation, but helped to affirm that we were operating at a very high-standard. “We are very proud that we can say we have the ISO 17100 Certification and hope it helps clients to instil even more trust into AfroLingo by knowing we are recognised internationally as leading translation service providers.”
The ISO 17100 aims to help improve the standards set within the industry, allowing clients to feel confident in their provider, as well as providers to feel confident offering a structured service that works and improves client interaction.
AfroLingo will be able to provide a quality service via a fully traceable system, increase their client base by being able to tender for contracts and ensure that client cases are managed effectively and efficiently. Clients will be able to work alongside AfroLingo with added confidence that they are collaborating with a company that meets industry standards, as well as has qualified and experienced staff.
Ahmed added: “We are really pleased that we can also offer on-going development to our staff with the ISO 17100, meaning our work is constantly up to date and on top of all of the latest techniques and dialects.“AfroLingo wants to keep staff morale and customer morale as high as possible, and this certification will help to do so. We have always been forward-thinking, and now we have the certification to prove it.”